Towing

About Us

The Matt's Towing Story: Built on Trust in Nanaimo

Matt’s Towing began with a simple idea: Nanaimo drivers deserved a towing service they could truly count on, day or night, without question. Matt, a long-time resident, saw firsthand the frustration and vulnerability people felt when stranded on the side of the road. He envisioned a company built on promptness, honesty, and professional care, starting with just one truck and a dedication to serving his neighbors.

Over the years, that vision grew. We’ve invested in a modern fleet, including flatbed towing trucks for damage-free transport and specialized equipment for accident recovery and winch-out services. Our team has expanded to include experienced, certified tow operators who share Matt’s commitment to excellence. We’ve adapted our services to meet every roadside need, from a quick battery jump start or tire change to long-distance towing, always prioritizing your safety and your vehicle’s integrity.

Our Mission

Our mission at Matt’s Towing is straightforward: to provide Nanaimo and surrounding areas with the most reliable, fastest, and safest towing and roadside assistance services available, 24 hours a day, 7 days a week. We understand that needing a tow or roadside help is often a stressful situation, and our goal is to alleviate that stress by getting you back on your way or to a repair shop with minimal fuss. We stand by our commitment to transparent, upfront flat-rate pricing, so you never have to worry about hidden fees when you’re in an emergency. Every one of our certified tow operators is licensed and fully insured, equipped with damage-free towing equipment, ensuring your vehicle is handled with the utmost care. For us, it’s not just about moving a car; it’s about providing peace of mind when you need it most.

Towing

Part of the Nanaimo Community, Through and Through

Being a local business in Nanaimo means more to us than just operating here; it means being an active part of the community fabric. Matt’s Towing is deeply rooted in this city, and we believe in giving back to the people and places that support us. We’re not just a service provider; we’re your neighbors, friends, and fellow residents. Our commitment extends beyond emergency towing and roadside assistance. We actively support local events and initiatives, understanding that a strong community is built on mutual support. When you see one of our trucks on the road, know that it represents a team dedicated not only to your safety and convenience but also to the overall well-being of Nanaimo. We’re here to help keep our roads safe and our community thriving, one call at a time.

What They Say About Us:

The tow truck driver was friendly, took care of my car, and told me what would happen before loading it.

Dina McKeen

From the first phone call to the safe delivery, having my car towed was a great experience.

Sabrina Eller

The RV broke down on a family road trip, but these guys were able to have a heavy-duty tow ready in less than an hour. The driver knew a lot about big rigs, which made things a lot easier for us.

Thelma Jackson

I had no clue what to do when my car battery died suddenly in the parking lot of a grocery store. I contacted for a battery servicing and the response was prompt and reassuring. The expert arrived with everything we needed and went right to work. He examined the battery, described the problem in layman's words and helped me get my car started again. I’m not going to say I felt like I was being taken advantage of, which is something I constantly worry about in these situations. He also advised me how to avoid the similar problem in future. The entire exchange seemed genuine and direct. I liked that he stayed a few more minutes to make sure everything was okay before he left. It made a tense situation feel doable. It is good to know that they also provide auto towing and roadside assistance and I know I can rely on them if something else happens.

Katherine Phillips

I had to have my historic car towed to a shop to be fixed. I was worried, but the crew took care of it. They did as I asked and employed flatbed towing. They also took care of my car.

Autumn Wright

Towing was a great experience. They took great care of my car and kept me up to date the whole time, from when they picked it up to when they left it off.

Elaine Moody